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Customer Service

Shipping & Delivery
We will ship your order using the fastest, safest, most reliable method possible and when your order ships, we will notify you via email. Included in your email will be a tracking number for your shipment. We encourage you to track your package online or on the phone with the carrier. Most companies can provide an estimated delivery date. Be sure to contact us if anything seems unusual with the progress of the shipment..

Parcel - Whenever possible we will ship smaller, lighter items via UPS. Depending on how close you are to the shipping warehouse, your item will arrive between 1 and 6 business days after it leaves the warehouse. We do not require a signature for deliveries, but please note that the decision to leave your package without a signature is at the discretion of the delivery person. If you want an item left at your doorstep, the best thing to do is leave a note on your door asking the driver to leave your package with "No Signature Required." Be sure to include your name and tracking number on the note.

Truck Delivery - Some items on our website are too large and/or heavy to ship via UPS. Truck Delivery is different than standard UPS in two ways. (1) Once your merchandise arrives at the delivery agent’s pick-up location, he/she will call you to set up a delivery appointment. Most truck delivery companies offer appointment windows (usually 2-4 hours) between 8:00am and 5:00pm EST, Monday through Friday. (2) The products will be delivered to the driveway or curb outside of the delivery address provided upon purchase. It is the customers responsibility to transport the product(s) inside, however several truck freight companies offer additional services to help move merchandise from the truck into your home or office. At the time your merchandise leaves the warehouse, we will email you the tracking information and you can contact the shipper directly to inquire about additional shipping services. In this event, it is your responsibility to directly pay the truck delivery carrier for any additional services. Please make sure that you inspect the package(s) at the time of delivery. If the box has any damage, or if there is any reason you are concerned with its packaging or delivery, please write, “Product Damaged” clearly on the sheet the delivery agent asks you to sign. This simply insures that if there is any damage, it will be easy to take care of the problem, and your order will be fulfilled as soon as possible.

Privacy & Security
Face to Face Stores LLC is the owner of the information collected on this site. We will not sell or rent this information, nor will we share it in ways different from what is disclosed in this statement unless you consent.

Cookies and IP Addresses

Face to Face Stores LLC is highly committed to your privacy. Like many sites, we use your IP address to help diagnose problems with our server, and to administer our Web site. Your IP address is used to help identify you and your shopping cart and to gather broad demographic information. We use cookies to keep track of your shopping cart and for other purposes like personalizing the site. Cookies are a small piece of information stored by your internet browser to your computers’ hard drive. Your browser is usually set up to initially accept cookies. If you set your browser to reject cookies, the site will not be able to recognize your cart, your account, or any personalization. We do not and cannot use cookies to gather your confidential information that may be stored on your hard drive. Face to Face Stores LLC
 also uses web beacons as a means to deliver us cookies in order to determine whether and how many times our web pages have been browsed. Third Party advertisers also help us display tailored content to our customers and serve ads on our behalf. These advertisers may also utilize cookies and/or web beacons to measure effectiveness, efficiencies, etc. of the sites.

External Links

This site contains links to other Web sites. Face to Face Stores LLC. is not responsible for the privacy practices or the content of such sites.

Your Personal Information

Our site uses forms for you to request information, products and services. We collect your contact information, including, but not limited to, addresses, email addresses, phone numbers, and financial information. Collected information is used for the benefit of Face to Face Stores LLC. to send information to customers about orders, to fulfill orders, to process and collect payments, to send promotional marketing material about our company and partners, and to contact customers about orders when necessary. Demographic and profile data is also collected at our sites. We use this data to tailor your experiences at our sites, to show you content that we think you might be interested in, and to display the content according to your preferences.

Third-Party Service Providers

We employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders, delivering packages, sending postal mail and e-mail, providing marketing assistance such as tailoring content on our sites and serving ads on our behalf, providing search results and links, and processing credit card payments. They have access to personal information needed to perform their functions, but may not use it for other purposes. Customer information is considered to be an asset of Face to Face Stores LLC. and as such may be transferred to another company as part of an acquisition of Face to Face Stores LLC.
Returns & Replacements

Face to Face Stores will gladly accept returns for products that are damaged, defective or otherwise defective by the fault of Face to Face Stores LLC. or the product manufacturer. Otherwise returns are not automatically accepted, but may still be approved in some scenarios with a 25% restocking charge.  Items returned will be refunded 75% of original purchasing price upon reciept of the returned goods.

All returned products must be in original condition and packaging; otherwise, additional charges may be applied. Unfortunately, we cannot take returns of products that have been assembled or modified. Additionally, certain products cannot be returned because neither we nor our suppliers can take them back; this will be clearly marked on the product's sale page. If you have any questions about whether a product can be returned, please call us.
Cancellation Policy

Face to Face Stores will accept order cancelation before the items ship.  Cancellation of shipped items is not acceptable, however the items will be returnable with a 25% restocking charge.  Items returned will be refunded 75% of original purchasing price upon reciept of the returned goods.

Ordering
Orders can be placed in our secure shopping cart by selecting the appropriate options, adding it to the shopping cart and checking out using any major credit card. .
Payment, Pricing & Promotions
Payments can be made with any major credit card over the phone or within our secure shopping cart.
Viewing Orders
Prior orders can be reviewed from your account by clicking on the "My Account" link and logging into your account.  From your dashboard click on "My Orders" and select the appropriate order.
Updating Account Information
You can easily update your account information by logging into your account and and choosing from the options on the left hand side of the page.